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customer journey map

06.30.2021

An Introduction to Customer Journey Mapping

Customer journey mapping is a great way to become familiar with the customer experience. Understand what your customers want to achieve in different s...


Liza Armstrong

08.31.2020

What are Market Research Online Communities? (MROC 101)

Market research online communities are used to secure actionable insights from VoC feedback and ideas in order to enhance customer experience. (CX)


Kait Hanerfeld